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Support through phone, email and online resources to quickly answer your questions and resolve your issues.

SUPPORT

Educo is dedicated to helping instructors and students with online teaching and learning, and offers different support options. The following resources and support options will help you get started with EducoSoft and ensure that your experience on EducoSoft is pleasant and rewarding.

USER GUIDES

First, you can read the User Guides for student, instructor, and campus coordinator. User guides contain step-by-step instructions for using different features of Educo Learning System.

F A Q

Next, check out our FAQs to see the most common questions asked by users of Educo Learning System.

SUPPORT REQUEST

If the previous two steps do not help you to solve your problem, you can fill out a support request and send it to Educo support or send us an e-mail at educosoftsupport@educo-int.com

Customer Support

If the previous three steps do not help solve your problem, or, you need immediate help, you can call our customer support associate during business hours.

Business Hours: Monday through Friday: 9am - 9pm (EST)

Toll Free: 1-800-96 EDUCO (1-800-963-3826)

Wait for the prompt and follow the directions or you can enter:

117 or 125 for Technical Support - Technical support for students, instructors and campus coordinators
Staff is available to address your request or issues during business hours.

During non business hours you can send us a support request or leave us a message. You can expect a response within 12 business hours during weekdays.

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System Requirements

You can also review the System Requirements below to ensure that your system is configured to use Educosoft.

EducoSoft supports the following operating systems and browser configurations:

Operating Systems Browsers* Screen Resolution
PC Windows 10
Windows 7

Recommended:
Windows 10
Chrome 49 or newer
Firefox 45 or newer
Microsoft Edge
IE 11 or newer

Recommended:
Latest Chrome
Minimum recommended screen resolution:
1024 X 768
PC Linux Firefox 45 or newer Minimum recommended screen resolution:
1024 X 768
Mac Macintosh OS X Chrome 49 or newer
Firefox 45 or newer

Recommended :
Latest Chrome
Minimum recommended screen resolution:
1024 X 768
Tablet/smart Phone Android Latest Puffin N/A
iPad/iphone iOS Latest Puffin N/A
The machine also requires latest flash player plug-in installed for recommended browser and latest pdf reader installed.
Browser popup blocker should be configured to allow popup from ‘www.educosoft.com’

Download Browsers

If you have earlier versions of these browsers, you can download a newer version from the appropriate website:

Go to www.microsoft.com for Internet Explorer
Go to www.firefox.com for Mozilla Firefox
Go to www.google.com/chrome for Google Chrome
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Connection speed

EducoSoft requires an Internet connection with a minimum connection speed of 56 kbps (kilobits per second) but high speed connections (such as DSL, Broadband or T1) are highly recommended


Pop Up Blocker

You must disable your pop-up blocker when using EducoSoft or allow pop-ups for the domain educosoft.com.


Browser settings

Cookies and Javascript options

EducoSoft uses both cookies and JavaScript technology. Both of these features must be turned on in your browser, and are usually turned on by default. See your browser's Help for instructions on how to view or change these browser options.


Additional software

To view flash content and math symbols, you will need to download and install additional software. If the software is not installed on your system, then you will be prompted for this when you login on EducoSoft.

  1. Macromedia Flash Downloadneeded to view online content
    get.adobe.com/flashplayer/
  2. Adobe Reader Downloadneeded to view some contents/documents in pdf format
    http://get.adobe.com/reader/
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About EducoSoft

Educo International Inc. (Educo) was founded by
Dr. Man M. Sharma in 1985 to provide quality education tools, products, and services globally.

Our Vision is to provide quality education solutions accessible anytime, anywhere Internet service is available.